Welcome to Jenella.
For the past six years I have worked heavily in the financial industry at two companies as an Instructional Designer since graduating from Wayne State University with a Bachelors in Learning Design & Technology where I graduated Summa Cum Laude.
I also have five years prior experience in Instructional Design in the pharmaceutical industry. During my tenure at that company, I created training for an entire Quality Assurance group that comprised of around 200 people.
I enjoy helping people solve problems in creative ways. In addition to my learning design experience, I’ve also dabbled in IT work while in college. Along with my learning design experience I have also worked closely with and in HR. And with all projects I’ve had to excel in project management.
LDT Experience
Quicken Loans to Rocket Central
Senior Instructional Designer from June 2020 to Present
Create, modify, & deploy unique & engaging instructional design materials, both collaboratively and independently.
Effectively incorporate client feedback into materials.
Work with leadership, stakeholders, & SMEs to determine proper modalities & deployment strategy.
Measure & communicate the success of trainings to evaluate learners’ performance.
Contribute to the growth of the team through by mentoring peers, providing feedback, and sharing knowledge.
Conduct needs assessments to identify root cause and provide training and non-training recommendations.
Quality Assurance Master Trainer from November 2013 to December 2016
Served as subject matter expert on best practices and state of the art training delivery methodologies, curriculum development etc.
Designed and conducted site training programs to meet compliance goals, meet development needs, and support operational excellence initiatives.
Worked on cross-functional projects which support product operations as well as quality and compliance.
Prepared training session plans including the method, media, and documentation to be presented. Lead group training sessions. Conducted follow up to determine applicability of course material.
Conducted orientation, on-boarding and training of new hires in QA and disseminate information on the updated procedures and policies to all employees applying adult learning techniques.
Coordinated with managers the schedule of training and testing.
Shift Trainer from April 2012 to November 2013
Delivered high quality and high impact learning products, programs and services that provided functional knowledge for site staff to achieve a high level of performance in their jobs.
Maintained shifts compliance with procedures through the Learning Management System.
Conducted orientation and on-boarding of new hires for their first week of employment.
Area Trainer from June 2010 to April 2012
Trained fellow employees on the correct procedures as per the FDA regulated Standard Operating Procedures.
IT Experience
Ave Maria Foundation
IT Support Specialist from June 2017 to June 2020
Helped to create new on-boarding training, as needed, for HR department.
Assisted in initial set up of four company Google sites: Ave Maria HR, Domino’s Farms Chapel, Domino’s Farms Fitness Center & Ave Maria Foundation.
Set up new user accounts, computers, email accounts and phones.
Assisted in day to day IT and Telecom requests that were submitted.
Ran telecom billing on a monthly basis.